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Our policies
Find out the polices we have in place to make your journey with LNER the best it can be.
Privacy policy
Cookie policy
Gender & Ethnicity Pay Gap report
Revenue Protection policy
Energy and Environmental policy
Freedom of Information review process
Quality policy
Tax strategy
Making Rail Accessible
Accessible travel policy
Customer Complaints Handling procedure
Health and wellbeing policy
LNER Publication scheme
Food safety policy
Modern Slavery Act statement
Alcohol and drug policy
Business continuity policy
Value of LNER report
Apprenticeships Complaints and Compliments Policy
Safeguarding on Rail Policy
Procurement and Supply Chain Policy
Privacy policy
Cookie policy
Gender & Ethnicity Pay Gap report
Revenue Protection policy
Energy and Environmental policy
Freedom of Information review process
Quality policy
Tax strategy
Making Rail Accessible
Accessible travel policy
Customer Complaints Handling procedure
Health and wellbeing policy
LNER Publication scheme
Food safety policy
Modern Slavery Act statement
Alcohol and drug policy
Business continuity policy
Value of LNER report
Apprenticeships Complaints and Compliments Policy
Safeguarding on Rail Policy
Procurement and Supply Chain Policy
