Get chatty with LNER via WhatsApp

Download WhatsApp onto your mobile device, ask us a question and get an answer instantly.

Get chatting now

We’re trialing a new way of getting in touch with us using WhatsApp. During the trial, you’ll be able to chat with our automated LNER Assistant on WhatsApp in real-time and get a tailored response back to whatever questions you may have about booking or travelling with LNER.

No need to speak to someone on the phone, instead you’ll get a fast, personalised, answer to your questions instantly. It’s a contactless way to talk to us directly, at a time that suits you or when you are on the move.

You can even plan simple journeys and buy tickets too.

Sound good to you? To start chatting with LNER Assistant via WhatsApp, just click on the button below. For the best chat experience on WhatsApp, we recommend you use a mobile device.

Start chatting with LNER on WhatsApp