FAQs

Will I be able to claim compensation for my season ticket because of all of this disruption?

Our normal arrangements with the Department for Transport (DfT) stay in place and compensation is not available for days affected by planned line closures. This is because customers are provided with a range of alternatives to complete their journeys.

Providing additional compensation would significantly increase the cost of this, and other engineering works, considerably reducing the amount of money available to fund further improvements to the National Rail network.

Delay Repay will apply as normal