Coronavirus travel guidance

• Check your seat reservation, if your ticket or pass doesn't have a seat reservation simply make one here, at least 5 minutes before you board the train! 
• Bike reservations: You can now book your bike space when you're buying your ticket on our website! If you haven't booked your bike space yet call 03457 225 333.
•  Face coverings must be worn onboard our trains and in stations, unless exempt. It's important you follow this one, otherwise you could be fined £200. For exemptions in England click here, and exemptions in Scotland click here. 

Our full travel guide

•  Face coverings must be worn in stations, unless exempt. Otherwise you could be fined £200. For exemptions in England click here, and exemptions in Scotland click here. 
• Our toilets are open for you to wash your hands regularly. We are also in the process of installing hand sanitisers at our stations.
• Our First Class Lounges and waiting rooms are open, however, there will be no complimentary refreshments in our First Class Lounges.
• If you need help view the Station Travel Centre opening hours. You can pay cash here but we'd prefer if you can use a contactless payments method.
• And please follow the latest guidance in stations to allow you and other passengers to travel safely.

•  Face coverings must be worn onboard our trains unless exempt. Otherwise you could be fined £200. For exemptions in England click here, and exemptions in Scotland click here. 
• Food and drinks onboard: There is a limited menu onboard. In Standard you can order from the Let's Eat cafe bar once you're onboard the train and we'll bring your tasty treats direct to your seat (card only). In First Class the onboard host will serve you complimentary snacks and drinks.
• Each of our trains has toilets with soap, running water and hand dryers so you can wash your hands on the go. 

Finding a seat

• It is important that you sit in your coach and seat number shown on your ticket or reservation confirmation email. These have been socially distanced from other passengers to keep you safe on your journey.

What to expect onboard