Off-Peak tickets

Are Off-Peak tickets refundable?
Yes. These tickets are refundable for a £10 admin fee.

Can I change my travel plans?

Off-Peak Tickets
You can travel on any Off-Peak train on the date shown on your ticket. For Off-Peak Return tickets, you must make your return journey within one calendar month (excluding Off-Peak Day tickets). If you would simply like to change train times to travel on a peak service, for travel on the same day, please pay the difference in fare at the Travel Centre. There is no administration fee to make this change. Find out how to change your ticket here. If you want to travel on a different day, you need to refund your ticket online via My Account or at the station and buy a new one. You can find out all about refunding your tickets here.

Super Off-Peak Tickets
You can travel on any Super Off-Peak train on the date shown on your ticket. For Super Off-Peak Return tickets, you must make your return journey within one calendar month (excluding Super Off-Peak Day tickets). If you would simply like to change train times to travel on a peak service, for travel on the same day, please pay the difference in fare at the Travel Centre. There is no administration fee to make this change. Find out how to change your ticket here. If you want to travel on a different day, you need to refund your ticket online via My Account or at the station and buy a new one. You can find out all about refunding your tickets here.

Do I need to book in advance?
No, you can buy an Off-Peak ticket up to a few minutes before departure.

Can I break my journey?
Yes, you can stop off at stations along your route of travel.

Can I get a discount with a Railcard?
Yes, you can save up to a third of the ticket price with a Railcard. Find out more about Railcards.

Are there discounts for children?
Yes, there is a 50% discount for children aged 5-15, and under 5s travel free. Read more about travelling with children.

Can I reserve a seat?
Yes, you can reserve a seat in advance if you want, but you don’t have to. Seat reservation is recommended on busier trains, for example on Friday or Sunday afternoons. For any train that leaves before 10:15, reservations are closed the night before. After that, reservations close two hours before the train departs the first station.

Is it possible to book a First Class Off-Peak ticket?
Yes, on a few selected journeys to/from London. Where they are available, LNER First Class tickets also let you use any of our First Class lounges for free.

What happens if disruption affects my travel plans?
If you decide not to travel due to disruption, you can claim a refund on any unused tickets without needing to pay an administration fee.

If travelling on LNER trains using an Off-Peak or Super Off-Peak ticket, it is essential that you read these terms and conditions carefully. If you board a train that your ticket is not valid for, you may be liable to purchase a new ticket or pay an excess fare. If travelling with other train operators, please check with that operator for restrictions that apply to their trains.

When there is more than one Off-Peak fare for a journey, the cheaper fare with more restrictions will be called Super Off-Peak. Most LNER Off-Peak tickets do not allow travel before 09.30 Monday-Friday. (See different conditions below for journeys to, from or via Stevenage and London). However, if you have a connection with another train company please check their travel restrictions as they may be different to ours. Time restrictions do not apply on Saturdays, Sundays or Bank Holidays.

Travel restrictions and validity to, from or via London

1. Off-Peak tickets

Outward journeys must be made on the date shown on your ticket, and return journeys, where applicable, within one calendar month. Only available on selected journeys. Times you can travel:

NORTHBOUND: On any train from London King's Cross except those timed to depart 06.45-07.59 Monday-Friday and 15.59-17.45 inclusive, Monday-Thursday.

SOUTHBOUND: On any train timed to arrive in London King's Cross at 10.08 or later, Monday-Friday.

2. Super Off-Peak tickets

Outward journeys must be made on the date shown on your ticket and return journeys within one calendar month. Times you can travel:

NORTHBOUND: On any train from London King's Cross except those timed to depart before 09.06 Monday-Friday and from 14.59-18.59 inclusive, Monday-Thursday and from 14.59-18.15 on Fridays.
SOUTHBOUND: On any train timed to arrive in London King's Cross at 11.17 or later, Monday-Friday.

Note: Super Off-Peak Single tickets for some journeys are sold at a special web only fare that is not available at Ticket Offices or Travel centres. If you go to a Ticket office or Travel Centre to change a ticket which was advertised as a “web only fare”, you will have to refund your existing ticket and then book a new one. This may result in you paying substantially more to buy another Super Off-Peak Single ticket.

3. Off-Peak Day Return and Off-Peak Travelcards

Outward and Return journeys must be made on the date shown on your ticket. Break of journey is allowed. Times you can travel:

NORTHBOUND: On any train from London King's Cross timed to depart at 09.53 or later, except 15.40-19.01 inclusive, Monday-Friday.
SOUTHBOUND: On any train to London King's Cross timed to arrive in London at 11.00 or later, Monday-Friday.

4. London restrictions: Super Off-Peak and Off-Peak Day Returns

From 2 January 2019, Thameslink & Great Northern have introduced Super Off-Peak Day Return/ Travelcards to their weekday ticket range between Peterborough and London Thameslink/ London Terminals. Travel restrictions are listed below:

• Super Off-Peak Day tickets cannot be used on trains that arrive into London Terminals before 10.55 or that depart London stations between 16.30 and 19.01. 
• Off-Peak Day tickets between London King's Cross and Stevenage have no time restrictions for your return journey.