Making Tickets Simpler
We're working to make tickets simpler, smarter and less confusing for everyone. Here's what we've done and what we’re doing to help you get the best experience when you book a journey.
With eTickets, your phone is your ticket. No more rushing to the station to pick up your ticket before you travel. No more waiting for the post to arrive, or queuing up in travel centres. Buy your ticket online and load it on to your phone instantly.
Your eTicket will scan at ticket barriers and will be accepted onboard our LNER services, as well as other train companies that your ticket is valid on. The eTicket replaced our mTicket, meaning it will be stored in your LNER app. With your eTicket, you can also load it straight into your Apple or Google Wallet, meaning you don't even have to open our app or worry about being connected to the internet to display it.
New LNER mobile App
In August 2020, we launched a brand new LNER app!
If you haven't got the new app yet, make sure you uninstall Travel Buddy and download our new app from your phone's app store today. With the new app, you'll be able to travel safer with contactless eTickets, reserve a seat up to 5 minutes before you travel, get notified of changes to your journey and get shown the best price up front first time with our new booking experience.
LNER want to make rail travel better and easier and we know tickets can be complicated and confusing. Ultimately, we want tickets to be easy to buy, simple to understand, and for you to trust you’re getting the best value.
Fair Fares is part of LNER’s commitment to improving your experience and making rail travel better and easier for everyone. From our brand-new spacious Azuma trains to our bold plans to bring more service routes direct into the heart of the local communities we serve. LNER is about connecting people and places with pride.
What is Fair Fares?
As of 30 November 2019, we made some exciting changes that will give you more flexibility, simpler choices, and help ensure you know you’re getting the right ticket at the right value.
Our new Fair Fares approach is not a new product, but the simplification of existing tickets to make selecting the most appropriate and best value ticket easier.
Who will it affect?
It affects customers who travel in both direction on three of our key routes:
- London to Edinburgh
- London to Newcastle
- London to Leeds
What is changing?
Fair Fares has removed all existing Return tickets in favour of just three kinds of Single tickets for both Standard and First Class.
- Advance Single: for travel on a SPECIFIC TRAIN at a specific time. This will be the most cost-effective option for future travel.
- Super Off-Peak Single: for travel on any LESS BUSY TRAIN outside of peak travel times (in First Class, this ticket is called an Off-Peak Single). The most flexible value option.
- Anytime Single: for travel on ANY TRAIN at any time. The most expensive ticket, but the one that gives you the most choice of how to travel.
As always, booking early gives you the best deal, but Fair Fares go further, allowing you to find the cheapest ticket for each stage of your journey.
We hope this new structure is more straightforward: there are no more return tickets instead there will only be single tickets for example: one single ticket from London to Leeds and a second single ticket from Leeds to London. We hope you will appreciate the simplicity of having excellent value tickets in advance, as well as flexible travel options for last-minute journeys.