eTickets

We've launched a much simpler and smarter eTicket. This means you will no longer need our Travel Buddy app to access your tickets on your mobile. 

What are the benefits of eTickets?  

• There’s greater flexibility on how you collect your ticket 

• You no longer need to activate your ticket  
• You can print tickets (ideal if your phone is low on battery) 
• It’s easier to share 
• You don’t have to register a device 

If you purchase a mobile ticket before eTickets is introduced, you will need to download our Travel Buddy app and activate your ticket, find out more here. 

How does eTickets work?

• You can download eTickets straight to your Apple or Google Wallet and show the ticket on your phone.
• Or you can print out the PDF eTicket if you prefer to have a hard copy.

What's the difference between eTickets and mTickets

• You don’t need to activate eTickets like you do with an mTickets
• Changing your journey or applying for a refund prior to travel will be easier than before 

eTickets will replace mTickets from 1 November 2019

• Once eTickets are introduced, we’ll be removing the option for mTickets or SelfPrint, on journeys where eTickets are available.
• Any tickets you’ve already purchased and chosen to receive as an mTicket or SelfPrint, will still be valid for travel.