The new way to find your seat

We're proud to launch Seat Sensor, our new electronic seat reservation technology.

No more lost or accidentally removed paper tickets. From now on, you'll be able to find a seat using the screens above every seat. 

Finding a seat onboard our trains has never been easier

If you've reserved a seat, you can find it by looking for the seat number and reservation on the electronic screens at eye-level above each seat. Watch the video below to find out how exactly Seat Sensor works.

Don't have a reservation? Our clever Seat Sensor technology can help you anyway

If you don't have a seat reservation, you can always go into a station travel centre to make one. But if you aren't able to do that, Seat Sensor will help you find an empty seat onboard using the "traffic lights" next to the reservation screens above the seats. Watch the video below to see how. 

And you don't even need to walk down the train to search for a seat. Simply go on to the LNER train Wi-Fi once you're onboard (it won't work if you're not on the train) and select "Find an empty seat" to see which seats may be free using our new tool. 

 

How to find a seat if you don't have a reservation

We always recommend that you reserve a seat when travelling with us, all Advance tickets come with a seat reservation as standard.

Find out how to reserve a seat here

Related FAQs

What’s this new box above my seat?

The screen above my seat says it's free but I’ve reserved it