Why have I received an email about a T-total train?

From time to time, we run certain services as T-total or "dry" trains. This means no alcohol is allowed onboard. This normally happens on the advice of British Transport Police when we know a large group will be travelling. 

If a train is going "dry", we make the decision at least 48 hours before departure. You can find these updates publicised in the departure stations, or on the timetable changes page of our website. Staff members will also let you know on the day, and they'll provide a complimentary soft drink in place of any pre-ordered alcoholic drinks.