FAQs

What should I do if reservations are removed (i.e. if a train is cancelled or during disruption)?

If the service is disrupted, we'll still do our best to deliver your pre-ordered meal to you, although we can't guarantee delivery. In a situation where a train has been cancelled and passengers have been moved across to another service, we'll do our best to get your pre-order onto your new train.

However, if there is major disruption or passengers are told they can travel on any LNER service, other train companies or defer travel to another day, it is not likely your pre-order will be available and we recommend you purchase your food from the Let's Eat Cafe Bar.