Station information
Facilities
Staffing level
Cash Machines
Baby Changing
Cafe/Bar
Left Luggage
Self-Service Fastticket
Accessibility
Step Free Access
There is step free access to all parts of the station with lifts and escalators giving access to the platforms
Staff Help Available
Opening hours
- Monday - Friday
- 04:00 - 00:45
- Saturday
- 04:00 - 00:45
- Sunday
- 06:00 - 00:45
Assistance is available from welcome hosts, the travel centre, and the mobility assistance office as well as the customer information point in the main concourse.
The Mobility Assistance Room is located opposite platform 4.
Customer Help Points
Waiting Room
Toilets
Wheelchairs Available
Ramp For Train Access
Induction Loop
Impaired Mobility Set Down
A drop off area is located at Calton Road, an assistance call point is located beside the lift.
Assistance is available to and from platforms, please call in advance to use this service. Please contact customer services of the relevant train operator: London North Eastern Railway - 03457 225 333. Virgin Trains - 0845 744 3366. ScotRail - 0845 6015 929
Car Parking
Car Parking
New Street: Long Stay
Charges
Off-peak: £N/A
Per Hour: £N/A
Per Day: £N/A
Weekly: £N/A
Monthly: £N/A
Three Months: £N/A
Six Months: £N/A
Annual: £N/A
To book online parking see http://www.trainstationparking.co.uk/
Transport
Bus/Travel link
Buses can be found on Princess Street exit 1. Lothian Buses provide a network of daily and frequent bus services around the city. For details please visit: www.lothianbuses.com
All Lothian buses are accessible and can be lowered to give step free access and have a dedicated mobility space.
Buy an Edinburgh PLUSBUS ticket with you train ticket, for unlimited bus travel around the whole of Edinburgh. For details please visit: www.plusbus.info
Edinburgh Tram stop can be found just outside the station entrance. The tram route runs from Edinburgh Airport to York Place in the City Centre. For full details please visit: www.edinburghtrams.com
Taxi Rank
Nearest Taxi Ranks are on Market St and Waverley Bridge outside the station.
First Class
First Class Lounge
Opening Hours
LNER:
- Mon-Sun 09:00-17:00
Located
LNER lounge is opposite platform 4
Tickets Accepted in LNER First Class Lounge
-
Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
-
Any First Class Anytime ticket valid for travel on the LNER route
- LNER tickets for travel on the West Coast route
-
Any LNER First Class packages
-
First Advance (routed LNER & connections)
-
LNER First Class Reader Offer (routed LNER & connections)
-
LNER First Class Flat Fare (routed LNER & connections)
-
LNER Self-Print First Class Upgrade voucher (routed LNER & connections)
-
Inclusive Tour Tickets
-
Weekend First
- Caledonian Sleeper First Class
Restricted tickets
All First Class tickets valid only on other train operators
Assistance dogs and other well behaved dogs on leads will be permitted in all LNER First Class Lounges.
Facilities
Toilets, Meeting rooms, TV, newspapers, screens with updated train information, telephone
Refreshments
Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits
Wi-Fi
Yes
Showers
Accessible showers are currently unavailable due to refurbishment.
Travel centre opening hours
- Monday - Friday
- 05:00 - 23:59
- Saturday
- 05:00 - 23:59
- Sunday
- 07:00 - 23:59
In the Travel Centre