FAQs

Real-time updates for your train journey

You can sign up to SMS or Facebook messenger personal alerts to keep you up to date with your journey when you book a ticket directly with LNER.

We'll let you know which platform your train is on and let you know if there's any delays to your journey.

To sign up to alerts you can only do this while booking, but we are working to improve this so that you can sign up to our personalised journey updates even if you haven't bought a ticket with us.

More information on LNER Assistant