LNER app

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Will I still be able to access my existing train tickets and booking information in the LNER app?

Yes, once you log into the app you can access your full LNER account, including bookings you have made on the LNER website. Any tickets you have already purchased can be accessed through the new LNER app.

Can I reserve a bike space through the LNER app?

You can reserve a bike space through our app. Follow these simple steps:

1. Select 'Reserve a seat' from the homepage

2. Input the date and time of your journey

3. Select the time of train you will be travelling on and the class you will be travelling in

4. Once you have selected your train time, you will be asked to confirm your reservation. From here you can reserve your bike space. You can decide to reserve both your seat and your bike space or just a bike space if you already have a seat reserved.


For more details about travelling with a bike, please visit our dedicated page.

Travelling with a bike

Can I choose to get my train tickets posted to me through the LNER app?

No, we do not support posted tickets from the LNER app. Mobile tickets in the form of eTickets are easier to use, can be replaced if lost, and are easier to change or refund. Where we can give you an eTicket for your journey, we will do this by default. If eTicket is not supported for your journey (e.g. cross London journeys) then we will allow ticket collection at the station.

What operating systems support the LNER app?
  • Android 7 and later
  • iOS 11 and later

If you have older versions of the app that were supported on earlier versions of iOS or Android, then the app may remain on your device, but you won’t benefit from any app updates for later versions. We recommend updating your operating system and/or device if you want to benefit from LNER app updates.

Can I use promotions when buying tickets through the LNER app?

From mid-August 2020, you will be able to use promotions in our app. Make sure you have the most up-to-date version of the app to benefit from this feature.

Can I print my tickets purchased through the LNER app?

If you select eTickets for your journey, then you can print the PDF versions of your tickets if you prefer to have a hard copy. You can access these versions in the My Account area of the LNER app or the LNER website. We also email you a PDF by default if you book eTickets via the app.