What ticket delivery options are there to choose from?
We've got five options:
Recommended: eTickets (download them straight to your device or if you prefer a physical ticket you can print an eTicket at home). An eTickets is easier to change or refund so we always recommend this ticket option.
Can someone else collect my tickets from the self-service ticket machine?
Yes, but they'll need to have the credit or debit card that was used to buy the tickets with them. They'll also need the 8 character alpha-numeric reference shown on your email confirmation. We can't issue tickets without both of these.
What should I do if there's a problem collecting my tickets from the ticket vending machines?
If something goes wrong collecting your tickets from the ticket vending machines, (for example there aren't enough tickets or they're poor quality) please speak to the Travel Centre staff at the station and they'll sort it out.