I'm a season ticket holder, when can I claim compensation for delays to LNER trains?
If you travel on a LNER service that's late by 30 minutes or more, we'll give you compensation.
Season tickets refunds are calculated on the difference between the price you paid and the cost of a ticket for the time you actually used it. This means the amount of compensation for each journey is:
- for a weekly Season Ticket, the price of the ticket divided by 10
- for a monthly Season Ticket, the price of the ticket divided by 40
- for an annual Season Ticket, the price of the ticket divided by 464
Find more information on the Delay Repay page.