Season Ticket FAQs

A Flexi Season ticket is a form of Season Ticket and comparing a Flexi Season ticket with the equivalent Monthly Season ticket, the minimum discount will be 20%.

A Flexi Season ticket is a new, more flexible, kind of season ticket that allows 8 days of travel in 28 days with unlimited travel, from the time you activate your day pass until 04:29 the next morning, between two stations each day that it is used. It’s great for commuters travelling during peak times 2-3 days a week, Monday to Friday, as it offers an alternative to a traditional five-day a week season ticket.

16-17 Saver and Job Centre Plus Travel Discount Card holders will be able to get 50% off their Flexi Season ticket.

No other Railcard or group discounts can be applied.

Yes, unless it is for a specified operator or route. If it is this will be stated at time of purchase.

No, but Flexi Season tickets can be used for travel during peak and off-peak periods. Flexi tickets are aimed at commuters making the same journey 2 –3 times a week during peak times.

Flexi Season tickets are available in Standard only. We appreciate your feedback and will consider this as we develop these products further in future.

Yes, unless it is for a specified operator or route. If it is this will be stated at time of purchase.

With a Flexi Season ticket you can make unlimited journeys between your named start and end stations. You can also break, start or end your journey at any station on your permitted route. Your day pass will be valid from the time you activate it until 04:29 the next morning.

No. Journeys within the London Zonal Fare Area are not available on a Flexi Season ticket. You can use Pay as you go on Oyster or Contactless card payments to travel.

A refund is calculated from the difference between the price you paid for the Flexi Season and the cost of an Anytime return ticket for each day you have used, minus an administration fee of no more than £10.

If you only have one or two journeys left on your Flexi Season you can apply for a refund from where you originally bought the ticket before the end of the 28-validity period.

The refund will be calculated based on the price of an Anytime return ticket for the journey your Flexi Season is valid for, the number of travel days used within the ticket's validity minus the £10 admin fee.

I was sick so didn’t use my Flexi Season this month, can I get a refund?

If you were sick and couldn’t use your Flexi Season ticket you must apply for a refund before the end of the 28-Day validity period.

There must be a minimum of one unused journey left to refund and a £10 admin fee will apply.

If you can provide evidence that you were not able to apply for a refund because of illness (such as a doctor’s note), we will still consider your refund application after the expiry date.

You can apply to see if they’re eligible for Delay Repay in times of disruption. If you activate a day's worth of travel and chose not to travel at the last minute in the event of train delays, you should apply for Delay Repay. You can find information on delay repay here. 

If you don’t make all of your journeys within 28 days, your passes will no longer be valid to use. You can request a refund for the remaining passes before the expiry date from the retailer you purchased your ticket from.

The refund will be calculated from the difference between the price you paid for the Flexi Season and the cost of an Anytime return ticket for each day you have used.

An administration fee of no more than £10 will apply.

If you lose or forget your Smartcard or Flexi Season ticket you will need to purchase a new ticket in order to make your journey. Contact the retailer of your Flexi Season for more information.

If you have a Flexi ticket downloaded onto your phone via a Smartcard app, you can download the app on to a new device and still access your account, including your tickets.