Ticket Gates

Depending on the station you're leaving from, you can do a couple of things: 

• Scan the QR code on the eTicket from your device or your printed paper if you've chosen to print your eTicket before you arrive at the station
• Show your eTicket to a member of staff, and they'll open the barrier for you.

Unfortunately the ticket barriers at some stations do not yet have QR Code capability. While care has been taken to avoid retailing eTickets for travel using such stations, there are some stations for which this is unavoidable. For example, if travelling via London Old Street instead of London King’s Cross, simply show your ticket to a member of staff at the ticket barriers to continue your journey.

Buy tickets

If your ticket is damaged and won't let you through the gate, take the opportunity to replace it with a Smartcard. The durable plastic lasts longer than paper tickets and Season tickets can be added online or at a Travel centre.

Ask at the Travel centre and they'll be able to help you.

If you're in a hurry and your Season ticket is still legible, speak to a member of staff and they'll be able to open the gate for you.

Buy tickets

Yes, but it'll have to be out of the wallet so you can pop it in the gate. If your Season Ticket gets damaged, just ask for a replacement at the Travel Centre you bought it from.

Buy tickets

LNER ticket gates will scan and return your ticket but other train company gates may retain it.

If you don't have a ticket yet to show at the gate, you'll need to buy one from a ticket window or a ticket vending machine.

Yes, our ticket gates are built to the latest accessibility standards with extra wide gates to accommodate wheelchairs. It also means that passengers with pushchairs, small children or large amounts of luggage can easily get through.

The automatic gates help us cut down on the number of people travelling without a ticket, so customers who buy a ticket don't have to pay more for those who don't. They also make security stronger and discourage anti-social behaviour, making our stations safer for everyone.