Seat Guarantee

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Seat Guarantee

The seat I reserved isn't available. What should I do?

If the seat you have reserved is not available, don't worry, our staff will find you an alternative seat. If there are no other seats available, we will compensate you for the inconvenience through our Seat Guarantee Scheme.

Seat Guarantee Scheme
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If I booked a seat reservation but couldn't sit in it due to overbooking, am I entitled to compensation?

When you reserve a seat on an LNER train, you are covered by our Seat Guarantee Scheme. That means if you have reserved a seat that unfortunately you are unable to sit in due to overbooking and our Train Manager cannot find you an alternative seat, you can claim compensation for part or all of your ticket. For more information, please visit our dedicated webpage.

Seat Guarantee

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