I no longer wish to travel. How do I apply for a refund?

If your ticket was for travel on a strike day

Visit our Refunds and ticket changes page to find out about our refund policy specifically for travel during the strikes.

If your ticket is for travel at other times

If you decide not to travel, some tickets allow you to claim a refund.

  • Advance tickets are not refundable. But they are changeable before the time of travel. You can do this in your account and move your ticket to a new date or time.
    • If your train is cancelled and you decide not to travel on an alternative train you are entitled to a full refund back to your original payment method. More refund information.
  • Anytime and Off-Peak tickets are refundable. You can follow the steps on our refunds page to apply for a refund. Refunds for Anytime and Off-Peak tickets can be applied for up to 28 days from the expiry of the ticket.
  • Season ticket refunds. A refund may be claimed on monthly or annual season tickets from your point of purchase. The refund can be claimed provided that there are at least 7 days validity remaining. A refund is calculated from the date the Season Ticket is returned.

More information and claim a refund