Who is eligible for One-click Delay Repay?
You can use One-click Delay Repay if you've:
- Booked an LNER Advance* ticket direct through the LNER website or LNER Mobile App.
- Travelling on an LNER train
- Opted-in to One-click Delay Repay when buying your ticket
*Please note, Flexible, Off-Peak, Super Off-Peak and Season Tickets are not eligible for One-Click Delay Repay. If you have bought one of the following tickets, please process your claim via the Delay Repay form.