Who is eligible for One-click Delay Repay?

You can use One-click Delay Repay if you've:

  • Booked an LNER Advance* ticket direct through the LNER website or LNER Mobile App. 
  • Travelling on an LNER train
  • Opted-in to One-click Delay Repay when buying your ticket 


Delay Repay compensation is for trains that are delayed for 30 minutes or more, or for cancelled trains. Find out more about Delay Repay here.

*Please note, Flexible, Off-Peak, Super Off-Peak and Season Tickets are not eligible for One-Click Delay Repay. If you have bought one of the following tickets, please process your claim via the Delay Repay form.