How does One-click Delay Repay work?
When you book direct with LNER, we will notify you via email if your train has been delayed by 30 minutes or more. This email will contain a link for you to claim compensation. With just one-click of the link, we will begin processing your compensation to the payment method used to make the purchase.
We aim to process the compensation within 5 days of you clicking the link. Please make sure to click this link or compensation will not be given.
For further details, please visit our Delay Repay webpage.