I'm a season ticket holder, when can I claim compensation for delays to LNER trains?
You will be entitled to compensation if you travel on a LNER service that is late by 30 minutes or more.
Season ticket refunds are calculated on how many journeys the season ticket is likely to be used for, based on weekday journeys there and back. This means the amount of compensation for each journey is:
- for a weekly Season Ticket, the price of the ticket divided by 10
- for a monthly Season Ticket, the price of the ticket divided by 40
- for an annual Season Ticket, the price of the ticket divided by 464
For more information, please visit our Delay Repay page.