How much compensation am I entitled to?
The amount of compensation you will receive is determined by the cost of your ticket and the duration of the delay you experienced.
| Delayed train | 30-59 minutes | 60 minutes or more |
|---|---|---|
| Single ticket | 50% of your ticket price | 100% of your ticket price |
| Return ticket | 50% of the cost of the relevant portion* of a return ticket | 100% of the cost of the relevant portion* of a return ticket |
If your train is cancelled and you decided not to travel, you will receive a full refund. Find out more about how to claim on our Refunds and Ticket Changes webpage.
* ‘Portion’ means either the outward or the return part of a return ticket. ‘Relevant’ means the portion of the journey on which you were delayed.