How is compensation calculated for Flexi-Season Tickets?
If you have a Flexi Season ticket and have been delayed on one of our trains, you may be eligible for Delay Repay. We calculate your compensation by dividing the cost of your Flexi Season ticket by 16 as you have a total of 8 day passes to use within a 28-day period.
Please see the delay calculations below:
30-59 minutes – 50% of the cost of 1 single journey
60-119 minutes – 100% of the cost of 1 single journey
120 minutes and over – 100% of the cost of 2 single journeys