Can I change my ticket?

If your journey is not cancelled or changed by us, and you no longer want to travel, you may be able to get a refund depending on the type of ticket you bought and where you bought it, you can do this from your account.

Refunds and change of journey


Received an email from LNER about a change or cancellation? 

If we have changed or cancelled your train time you can get a refund or change your ticket for free, we will contact you by email with everything you need.  

If your train time has changed and you're still able to travel all you need to do is use your new eTicket in your email. 

  • Saved your original eTicket in your wallet? You don't need to do a thing this is automatically updated to your new train time.

Still got a query? Get in touch.