Received an email from LNER about a change or cancellation?

If we have changed or cancelled your train time you can get a refund or change your ticket for free, we will contact you by email with everything you need.   

If your train times changed and you’re still able to travel all you need to do is use your new eTicket in your email.  

  • Saved your original eTicket in your wallet? You don't need to do a thing this is automatically updated to your new train time. 

Still got a query? Get in touch.