How much compensation am I entitled to?
The amount of compensation you will receive is determined by the cost of your ticket and the duration of the delay you experienced.
|Delayed train||30-59 minutes||60 minutes or more|
|Single ticket||50% of your ticket price||100% of your ticket price|
|Return ticket||50% of the cost of the relevant portion* of a return ticket||100% of the cost of the relevant portion* of a return ticket|
If your train is cancelled and you decided not to travel, you will receive a full refund. Find out more about how to claim on our Refunds and Ticket Changes webpage.
* ‘Portion’ means either the outward or the return part of a return ticket. ‘Relevant’ means the portion of the journey on which you were delayed.