Travelling as a family

We’re very happy for pushchairs, prams and buggies to be on our trains, just as long as you make sure they’re folded at all times and stored the same way as any other item of luggage.

If this is not possible, they may be stored in wheelchair spaces that are empty. Please bear in mind, that if a customer requires wheelchair space, you will need to move the pram. Please do not leave your pram unattended in a wheelchair space and do not store other luggage or bags here.

Unfortunately, we cannot offer assisted travel for help with prams, buggies or pushchairs. However, our station and onboard staff will be happy to help you when and where they can. 

Unfortunately, we cannot heat any baby food products onboard, including bottles. The reason for this is that the equipment that we use onboard is a lot more powerful than what is in your kitchen at home. We are obligated to keep all our customers safe and can only heat products that have been thoroughly tested by our catering team. 

Children should not travel on their own on an LNER train until they are mature enough to understand the risks involved with rail travel. It is the responsibility of the parent or guardian to make this decision.

LNER staff are unable to provide a chaperone service and if we notice a child travelling on their own and we are worried about their safety we will contact the British Transport Police for assistance.

You'll find some helpful guidance for children travelling alone by the British Transport Police here.

Up to two children, aged 4 years old and under, can travel free of charge with a fare-paying adult. Please bear in mind that as they do not have a ticket or a seat reservation, so on busy trains they will be expected to sit on your lap. You can purchase a childs ticket or Family Return to reserve a seat.

If you're travelling with more than two children under 5 and one adult, you will need to purchase a childs ticket for the additional children,

If your children are aged between 5 and 15 we offer discounted fares which are available on our website.

If you're travelling as two adults and between two and four children, the Family Return ticket might also be a great saving for you and it offers a flexible return ticket, find out more here.

Some stations have baby-changing facilities, but not all. You can check a specific station using our Station Information page.

Our new LNER Azuma trains have baby-changing facilities in all toilets. On our electric trains, there are baby-changing facilities in coaches F and L. You can view our seat maps to see how close you are to the onboard baby-changing facilities when you book a ticket, or from your account if you already have a booking. If you would like to change your seats you can use our seat reservation tool.

Stations we call at that do not have baby changing facilities:

• Alnmouth
• Blair Atholl
• Bradford Forster Square
• Brough Station
• Carrbridge
• Harrogate
• Horsforth
• Keighley
• Lincoln Central
• Morpeth
• Newtonmore
• Northallerton
• Perth