My train was cancelled and I decided not to travel. Can I get a refund?
Yes, if your train was cancelled and you decided not to travel, you can apply for a refund.
- If you bought your ticket here on lner.co.uk or the LNER App, you can apply for a refund directly from your account
- If you bought from somebody else, please contact them
- If you bought your ticket from a station, please apply for your refund there.