Will I get assistance at the station when I book a wheelchair space?

Yes, if you book at least 2 hours before travel. When you complete your Passenger Assist form during your booking, the from will be picked up by our Passenger Assist team at the stations. They will be waiting for you at your departure and arrival station

If shorter notice than this, your wheelchair space will be reserved but our team may not pick up your assistance request in time. Please let the station team know you have arrived as early as you can and they will do what they can to assist you on to your chosen train.