FAQs

What seating preferences are available for Passenger Assist bookings?

If you contact our Assisted Travel team on 03457 225 225, as well as booking assistance they can arrange reservations for you. For some train operators, including all LNER services, we will be able to book wheelchair spaces or priority seats if requested. Please be aware that some train operators do not have reservations and as such we cannot reserve preferences, however, we can inform staff in advance to help find you a priority seat or wheelchair space on the day.