Get In Touch

We’re very sorry to hear there was a problem with your journey. Let us know exactly what happened using the form below and we’ll look into the matter as soon as possible.

I want to make a complaint about my journey

* Indicates a required field

Sorry, there are errors on the page:

1. Your details

Title *

First name *

Surname *

Postcode *

Or enter address manually

Address Line 1 *

Address Line 2

Address Line 3

Town / City *

Postcode *

Country *

Or use a different postcode

Email address *

Contact number *

2. Journey details

Please upload copy of ticket

Please ensure that your scanned image is clearly readable, and is one of the following file types: JPG, PDF, GIF or Microsoft Word document, that is no larger than 1 megabyte in size.

Ticket Type

Ticket Class

Is this a return journey?

Yes

Cost of ticket (£)

Booking date

Departing station *

Destination station *

Departure date *

Departure date

Departure time *

Hour Minute

3. Your feedback

Your comments *

4. Please answer this simple question to help us reduce spam

What colour is the sky? *

Orange Red Green Blue

Service updates