Cookies

All about cookies

Use of “cookies”

A cookie is a tiny file that is stored on your computer or browser when you visit certain web pages. This website uses cookies to enable you to browse our site and use its features (e.g. tracking items in your basket whilst making a booking, remembering you when you return to our site and informing us how many visitors we have to the site and what content is of most interest to you). This helps us to ensure our site is designed to make finding what you need as quick and easy as possible.

A list of all the cookies used on this website, by category, is set out in the table below.

Some of the cookies we use will be collecting personal information about the user of this website.  This is because online identifiers (including IP addresses) are personal data.  It is important to read our Privacy Policy to find out more including the categories of website information we collect, the purposes for which we use it, what lawful reasons we rely on for this and what rights you have under data protection laws.

 

Types of cookies

First-party cookies are set by the website that you are visiting.

Third-party cookies are set by a party other than the owner of the website you are visiting (i.e. a third party). Typically, third party cookies will be set by the organisations providing analytics services to the website owner (e.g. WebTrends and Google Analytics) or advertising network providers.

Session cookies are stored only during a browsing session and are removed from your device when the browser is closed.

Persistent cookies remain on your device even when the browser is closed.  Persistent cookies enable a website to remember you on subsequent visits, speeding up or enhancing your experience of services or functions offered (e.g. by remembering preferences). 

 

Disabling cookies

For more information on how to remove cookies or prevent cookies from being created on your particular browser, visit the Managing Cookies section of allaboutcookies.org (Note: this will open in a new window).

If you choose to entirely disable cookies through your browser settings, you will lose some functionality of this website. 

 

Strictly necessary cookies

These cookies are essential for the operation of this website. Without these cookies, we wouldn’t be able to remember the products and services you intend to purchase as you go through the check-out process. These cookies are all “session cookies” on this website - they allow us to link your activity during a browser session. A browser session starts when you open the browser window and finishes when you close the browser window. Session cookies are created temporarily and once you close the browser, all session cookies are deleted. Session cookies will not be used to advertise products or services to you or remember your preferences or username beyond your current visit.

 

Performance cookies

We collect non-personalised information about your visit to help us enhance your experience on this site, such as some of the pages you visit and some of the searches you perform. These cookies don’t collect information to identify you, all information is non-personalised and only used to help us improve how the website works. We use the data to improve the contents of the site, to compile (for internal market research purposes), aggregate statistics about site usage and to resolve errors.

 

Functionality cookies

If you check the "Remember me" box on the Sign In page, we will remember the device you are using the next time you visit this site. We will remember you by name and email address on the Sign In page, on the device you are using. To do this, we use a cookie which stores your name and email address on your device. If you've checked the "Remember me" box, you can change your mind at any time by simply unchecking this box on the "Sign In" screen so that the cookie will expire at the end of each browser session.

We also use cookies to remember the choices you make, so that our site can be more tailored to your needs, improving your journey through it. By using information based on your "home station" (which is chosen by you as your nearest station during the registration process or within My Account) and your interests, we can display, for example, the cheapest fares from your nearest station and show you offers and service improvements that are relevant to you.

These cookies don’t store personally identifiable information, but simply hold a globally unique identifier (GUID) that is associated with that information. These cookies cannot track your browsing activity on other websites. 

 

Targeting cookies

We also place internet tags in combination with cookies on different pages on this site and deploy these tags through a third party. We use this technology to measure visitor response to our site and the effectiveness of our advertising campaigns (e.g. whether a search engine was used to find our site, how many times a page is opened and which information is consulted). These cookies don’t collect personally identifiable information - all information these cookies collect is aggregated.  

Targeting cookies are also used to link to services provided by third parties, such as 'Like' and 'Share' buttons for social networks like Facebook. The third party provides these services in return for recognising that you have visited our website.  Cookies are also used by a third party tool (IBM Interact) to personalise some of the content you see on this website. Additional third-party cookies may also be dropped from time to time and these cookies may vary slightly from the list below, however all of the suppliers are approved media partners who adhere to industry best practice.

 

Partner cookies

We also have relationships with carefully selected partners (e.g. our hotel booking service). Our partners may also set cookies during your visit on their site(s).  Please note that we're not responsible for the content or cookie policy of other websites, including those belonging to our partners, and we recommend you read their cookie and privacy policies carefully.

We're giving you this information to make sure we are honest and clear about your privacy when using our website. We will continue to audit our use of cookies as we continue to improve our website.

Strictly Necessary

Name of cookie Domain Purpose of the cookie

ICO_W_ECML_EM

LNER.CO.UK

This is a third party session cookie for automatically signing in, or redirecting a user when a user logs onto the onboard Wi-Fi.

ICO_ECML_PO

LNER.CO.UK

This is a third party session cookie for automatically signing in, or redirecting a user when a user logs onto the onboard Wi-Fi.

ICO_W_REM

LNER.CO.UK

This is a third party session cookie for automatically signing in, or redirecting a user when a user logs onto the onboard Wi-Fi.

ASP.NET_SESSIONID

LNER.CO.UK

This Microsoft.net generated token is used to recognise a user and tie their session to the interactions with the web server. Without this cookie the site would not function. This first party session cookie allows a user to be recognised within the website so any page items / data selected is remembered from page to page. When a user connects to an ASP.NET application, a unique session ID is associated with the user; this is stored in a session cookie along with any information the application requires to persist between page calls e.g. in this case that the user is logged on. This third party session cookie therefore allows a user to be recognised within the website so any page items / data selected is remembered from page to page.

VtecPinPromotion

LNER.CO.UK

Used to store authorisation tokens during sessions for protected PIN promotions.

__RequestVerificationToken

LNER.CO.UK

This is a first part anti-forgery token used to prevent CSRF attacks.

Performance

Name of cookie Domain Purpose of the cookie

_ga

LNER.CO.UK

This is used to collect information about how visitors use the Sites. The cookies collect information anonymously, including the number of visitors to the Sites, where visitors have come to the Sites from and the pages they have visited.

_ga

TWITTER.COM

This is used to collect information about how visitors use the Sites. The cookies collect information anonymously, including the number of visitors to the Sites, where visitors have come to the Sites from and the pages they have visited.

_gid

LNER.CO.UK

This is used to collect information about how visitors use the Sites. The cookies collect information anonymously, including the number of visitors to the Sites, where visitors have come to the Sites from and the pages they have visited.

_gid

TWITTER.COM

This is used to collect information about how visitors use the Sites. The cookies collect information anonymously, including the number of visitors to the Sites, where visitors have come to the Sites from and the pages they have visited.

_gat

LNER.CO.UK

This is used to collect information about how visitors use the Sites. The cookies collect information anonymously, including the number of visitors to the Sites, where visitors have come to the Sites from and the pages they have visited.

_ga_user_id

LNER.CO.UK

This is used to collect information about how visitors use the Sites. The cookies collect information anonymously, including the number of visitors to the Sites, where visitors have come to the Sites from and the pages they have visited.

S

WTP101.COM

This third party persistent behavioural targeting / advertising cookie is designed to keep track of how many times a user visits this website and the pages viewed. We look to identify where a visit originated from e.g. a search engine or an advertising banner that a user clicked on, to identify the value of our marketing activity. In addition we look to build an online profile of user behaviour based on aggregated data, to be able to serve tailored advertising on the Tribal Fusion network. This cookie contains no personally identifiable information.

_dc_gtm_UA-#

GOOGLETAGMANAGER.COM/GTM/

Used by Google Tag Manager to control the loading of a Google Analytics script tag

COLLECT

GOOGLE-ANALYTICS.COM

Used to send data to GA about the user's device and behaviour. Tracks the visitor across devices and marketing channels.

WCXSID

LNER.CO.UK

Used by IBM Tealeaf to track customer browsing sessions with a view to improving customer experience in relation to website errors.

WCXSID_expiry

LNER.CO.UK

Used by IBM Tealeaf to track customer browsing sessions with a view to improving customer experience in relation to website errors.

WCXUID

LNER.CO.UK

Used by IBM Tealeaf to track customer browsing sessions with a view to improving customer experience in relation to website errors.

_hjIncludedInSample

LNER.CO.UK

Used by Hotjar to track your session with a view to improving your user experience based on behaviour and site performance.

_hjid

LNER.CO.UK

A Hotjar cookie that assigns you an ID that will be able to identify you when you return to the site. The purpose of this cookie is to track behaviour over multiple site visits with a view to improving your user experience rather than taking data from individual visits in isolation.

Functionality

Name of cookie Domain Purpose of the cookie

ICO_W_ECML_REG_EM

LNER.CO.UK

This third-party cookie is the value of the email used at the last successful onboard Wi-Fi registration.

ICO_W_ECML_REG_PO

LNER.CO.UK

This third-party cookie remembers the value of opt_in used at the last successful onboard Wi-Fi registration.

ICO_W_ECML_LA

LNER.CO.UK

This third-party session cookie keeps track of the time when the session expires for the onboard Wi-Fi.

EastCoastStore-SelectedStations

LNER.CO.UK

This first-party cookie is used to record you recent station selections so you can reselect from a suggestion list.

EastCoast-RememberMe

LNER.CO.UK

This first-party cookie is used to remember your basic information for when you next access the website.

PermWebUserId

LNER.CO.UK

This first-party cookie is used to track users across the site with a unique ID.

EastCoast-Banners

LNER.CO.UK

This first-party cookie is used to record which alert banners you have seen and dismissed.

marketing-modal-dismissal

LNER.CO.UK

This first-party cookie is used to record if you have seen and/or dismissed a marketing message.

nlbi_

LNER.CO.UK

Used by Incapsula application delivery platform.

incap_ses_

LNER.CO.UK

Used by Incapsula application delivery platform.

visid_incap_

LNER.CO.UK

Used by Incapsula application delivery platform.

_twitter_sess

TWITTER.COM

Enables on-page Twitter-related features.

bcookie

LINKEDIN.COM

Allows sharing of website content on social media platforms.

ct0

TWITTER.COM

Allows sharing of website content on social media platforms.

eu_cn

TWITTER.COM

Allows sharing of website content on social media platforms.

personalization_id

TWITTER.COM

Allows sharing of website content on social media platforms.

_hjClosedSurveyInvites

LNER.CO.UK

Prevents survey invitations from appearing more than once, subject to whether Hotjar surveys are used.

_hjDonePolls

LNER.CO.UK

Prevents polls from appearing more than once, subject to whether Hotjar feedback polls are used.

_hjMinimizedPolls

LNER.CO.UK

If you minimize a poll and then navigate elsewhere on the site, this cookie keeps the poll minimized. Subject to whether Hotjar feedback polls are used.

_hjDoneTestersWidget

LNER.CO.UK

Prevents Recruit Users Testers forms from appearing if they have already been filled in, subject to whether Hotjar Recruit User Testers widget is used.

_hjMinimizedTestersWidgets

LNER.CO.UK

If you minimize a Recruit Users Testers form and then navigate elsewhere on the site, this cookie keeps the form minimized. Subject to whether Hotjar Recruit User Testers widget is used.

_hjShownFeedbackMessage

LNER.CO.UK

If you minimize an Incoming Feedback form and then navigate elsewhere on the site, this cookie keeps the form minimized. Subject to whether Hotjar Incoming Feedback is used.

Targeting

Name of cookie Domain Purpose of the cookie

1P_JAR

GOOGLE.CO.UK / GOOGLE.COM / YOUTUBE.COM / GOOGLEADSERVICES.COM

Google services tracking and advertising cookies used for targeting purposes

AID

GOOGLE.CO.UK / GOOGLE.COM / YOUTUBE.COM / GOOGLEADSERVICES.COM

Google services tracking and advertising cookies used for targeting purposes

APISID

GOOGLE.CO.UK / GOOGLE.COM / YOUTUBE.COM / GOOGLEADSERVICES.COM

Google services tracking and advertising cookies used for targeting purposes

CONSENT

GOOGLE.CO.UK / GOOGLE.COM / YOUTUBE.COM / GOOGLEADSERVICES.COM

Google services tracking and advertising cookies used for targeting purposes

DV

GOOGLE.CO.UK / GOOGLE.COM / YOUTUBE.COM / GOOGLEADSERVICES.COM

Google services tracking and advertising cookies used for targeting purposes

HSID

GOOGLE.CO.UK / GOOGLE.COM / YOUTUBE.COM / GOOGLEADSERVICES.COM

Google services tracking and advertising cookies used for targeting purposes

LOGIN_INFO

GOOGLE.CO.UK / GOOGLE.COM / YOUTUBE.COM / GOOGLEADSERVICES.COM

Google services tracking and advertising cookies used for targeting purposes

NID

GOOGLE.CO.UK / GOOGLE.COM / YOUTUBE.COM / GOOGLEADSERVICES.COM

Google services tracking and advertising cookies used for targeting purposes

OTZ

GOOGLE.CO.UK / GOOGLE.COM / YOUTUBE.COM / GOOGLEADSERVICES.COM

Google services tracking and advertising cookies used for targeting purposes

PREF

GOOGLE.CO.UK / GOOGLE.COM / YOUTUBE.COM / GOOGLEADSERVICES.COM

Google services tracking and advertising cookies used for targeting purposes

SAPISID

GOOGLE.CO.UK / GOOGLE.COM / YOUTUBE.COM / GOOGLEADSERVICES.COM

Google services tracking and advertising cookies used for targeting purposes

SID

GOOGLE.CO.UK / GOOGLE.COM / YOUTUBE.COM / GOOGLEADSERVICES.COM

Google services tracking and advertising cookies used for targeting purposes

SIDCC

GOOGLE.CO.UK / GOOGLE.COM / YOUTUBE.COM / GOOGLEADSERVICES.COM

Google services tracking and advertising cookies used for targeting purposes

SSID

GOOGLE.CO.UK / GOOGLE.COM / YOUTUBE.COM / GOOGLEADSERVICES.COM

Google services tracking and advertising cookies used for targeting purposes

UULE

GOOGLE.CO.UK / GOOGLE.COM / YOUTUBE.COM / GOOGLEADSERVICES.COM

Google services tracking and advertising cookies used for targeting purposes

VISITOR_INFO1_LIVE

GOOGLE.CO.UK / GOOGLE.COM / YOUTUBE.COM / GOOGLEADSERVICES.COM

Google services tracking and advertising cookies used for targeting purposes

YSC

GOOGLE.CO.UK / GOOGLE.COM / YOUTUBE.COM / GOOGLEADSERVICES.COM

Google services tracking and advertising cookies used for targeting purposes

DSID

DOUBLECLICK.NET

This cookie is used for re-targeting, optimisation, reporting and attribution of online adverts.

ads/user-lists/

GOOGLE.CO.UK/ADS/USER-LISTS/

Tracking pixel for advertising analytics.

anj

ADNXS.COM

Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads

APID

ADVERTISING.COM

 

B

ADS.YAHOO.COM

Collects anonymous data related to the user's website visits, such as the number of visits, average time spent on the website, and which pages have been loaded. The registered data is used to categorise the user's interest and demographical profiles with the purpose of customising the website content depending on the visitor.

C

BIDSWITCH.NET

Regulates synchronisation of user identification and exchange of user data between various ad services

CMDD

CASALEMEDIA.COM

Collects anonymous data related to the user's website visits, such as the number of visits, average time spent on the website, and which pages have been loaded with the purpose of displaying targeted ads

CMID

CASALEMEDIA.COM

Collects anonymous data related to the user's website visits, such as the number of visits, average time spent on the website, and which pages have been loaded with the purpose of displaying targeted ads

CMPRO

CASALEMEDIA.COM

Collects anonymous data related to the user's website visits, such as the number of visits, average time spent on the website, and which pages have been loaded with the purpose of displaying targeted ads

CMPS

CASALEMEDIA.COM

Collects anonymous data related to the user's website visits, such as the number of visits, average time spent on the website, and which pages have been loaded with the purpose of displaying targeted ads

CMRUM3

CASALEMEDIA.COM

Collects anonymous data related to the user's website visits, such as the number of visits, average time spent on the website, and which pages have been loaded with the purpose of displaying targeted ads

CMSC

CASALEMEDIA.COM

Collects anonymous data related to the user's website visits, such as the number of visits, average time spent on the website, and which pages have been loaded with the purpose of displaying targeted ads

CMST

CASALEMEDIA.COM

Collects anonymous data related to the user's website visits, such as the number of visits, average time spent on the website, and which pages have been loaded with the purpose of displaying targeted ads

FR

FACEBOOK.COM

Used by Facebook to deliver a number of advertisement products such as real-time bidding from third party advertisers.

ID

YIELDLAB.NET

Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads

IDE

DOUBLECLICK.NET

Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user

IDYSNC

ADVERTISING.COM

Advertising pixel

khaos

RUBICONPROJECT.COM

Registers anonymised user data such as IP address, geographical location, visited websites, and what ads the user has clicked, with the purpose of optimising ad display based on the user's movement on websites that use the same ad network.

KRTBCOOKIE_#

PUBMATIC.COM

Registers a unique ID that identifies a returning user's device during return visits across websites that use the same ad network. The ID is used to allow targeted ads

MC

QUANTSERVE.COM

Collects data on the user's visits to the website, such as which pages have been loaded. The registered data is used for targeted ads.

PUBMDCID

PUBMATIC.COM

This cookie stores an ID for the applicable PubMatic data center that is used to display an advertisement in the user’s browser.

PUGT

PUBMATIC.COM

This cookie tracks when cookies were updated on the browser, in order to limit the number of calls to the server-side cookie store.

PUT

RUBICONPROJECT.COM

Registers anonymised user data such as IP address, geographical location, visited websites, and what ads the user has clicked, with the purpose of optimising ad display based on the user's movement on websites that use the same ad network.

R/COLLECT

DOUBLECLICK.NET

Collects data to measure efficiency of viewed or clicked ads or shows targeted ads.

RPB

RUBICONPROJECT.COM

Registers anonymised user data such as IP address, geographical location, visited websites, and what ads the user has clicked, with the purpose of optimising ad display based on the user's movement on websites that use the same ad network.

RPX

RUBICONPROJECT.COM

Registers anonymised user data such as IP address, geographical location, visited websites, and what ads the user has clicked, with the purpose of optimising ad display based on the user's movement on websites that use the same ad network.

RTBDATA0

ADVERTISING.COM

Registers a unique ID that identifies a returning user's device during return visits across websites that use the same ad network. The ID is used to allow targeted ads

SESS

ADNXS.COM

Used to check if the user's browser supports cookies

SEUNCY

SEMASIO.NET

Registers a unique ID that identifies the user's device for return visits

TAPAD_DID

TAPAD.COM

Used to determine what types of devices is used by a user

TAPAD_TS

TAPAD.COM

Used to determine what types of devices is used by a user

TDCPM

ADSRVR.COM

Registers a unique ID that identifies a user's device. The ID is used for targeted ads

TDID

ADSRVR.COM

Registers a unique ID that identifies a user's device. The ID is used for targeted ads

TEST_COOKIE

DOUBLECLICK.NET

Used to check if the user's browser supports cookies

TIDAL_TTID

TIDALTV.COM

Registers the ads provided by Videology that the user has seen and/or clicked. Used to generate a demographic profile of the user

TUUID

BIDSWITCH.NET

Registers whether or not the user has consented to cookies

UUID2

ADNXS.COM

Registers a unique ID that identifies the user's device for return visits. The ID is used for targeted ads

user_cookie

TRACK.ZPBT.UK

Registers a unique ID that identifies a user's device with the LNER Assistant service (powered by the Zipabout Connect platform). The ID is used for the delivery of personalised disruption messaging via the LNER Assistant service

client_cookie

C1021.ZPBT.UK

Registers a unique ID that identifies a user's session with the LNER Assistant service (powered by the Zipabout Connect platform). The ID is used to support the reliable delivery of personalised disruption messaging via the LNER Assistant service

zpbt_optout

TRACK.ZPBT.UK

Stores the users consent status for the LNER Assistant service (powered by the Zipabout Connect platform)

serviceObject

LNER.CO.UK

A session cookie to records information about the journeys viewed or transacted during a user's session. The information is used for the delivery of personalised disruption messaging via the LNER Assistant service

zpbtDirectOptin_complete

LNER.CO.UK

A session cookie to store the users opt-in status for the LNER Assistant service (powered by the Zipabout Connect platform) during the current session. Used to ensure that users do not opt-in multiple times to the same service.

UserMatchHistory

.LINKEDIN.COM

Used by Linkedin to place relevant adverts based on the user's past activity.

_fbp

LNER.CO.UK

A cookie used by Facebook that allows targeted adverts from 3rd parties.

_gcl_au

LNER.CO.UK

A cookie used by Google AdSense to optimise the efficiency of advertising on websites that use Google services.

guest_id

TWITTER.COM

A cookie used by Twitter to customise advertising based on your user activity.

icu

ADNXS.COM

A cookie that tracks any advertising you may have seen before you visit the site. Also gathers information about the way in which you use the website to influence advertising.

lang

ADS.LINKEDIN.COM

Tracks language preferences so that advertisements can be displayed in the correct language.

lang

LINKEDIN.COM

Tracks language preferences so that advertisements can be displayed in the correct language.

li_oatml

LINKEDIN.COM

This cookie monitors the performance of adverts by tracking conversions, i.e. which adverts you click on.

liap

LINKEDIN.COM

This cookie monitors the performance of adverts by tracking conversions, i.e. which adverts you click on.

lidc

LINKEDIN.COM

This cookie monitors the performance of adverts by tracking conversions, i.e. which adverts you click on.

external_referer

TWITTER.COM

This cookie monitors your use of referral links to Twitter.

tfw_exp

TWITTER.COM

This cookie is used by twitter to identify and track users who do not have a twitter user account or who have not visited the Twitter site directly.

usersync

ADNXS.COM

This cookie lets AppNexus know whether cookie information is synched with them, and facilitates the management of advertising.

zpbtSession

LNER.CO.UK

This cookie tracks your session for the LNER Assistant service (powered by the Zipabout Connect platform).

sc_at

TR.SNAPCHAT.COM

This cookie affects advertising based on your Snapchat use.

Further information about cookies
If you'd like to learn more about cookies in general and how to manage them, visit aboutcookies.org or allaboutcookies.org (these open in a new window).  (Please note that we can't be responsible for the content of external websites including aboutcookies.org and/or allaboutcookies.org).