The only difference between an LNER Smart Save ticket and other tickets is that this is exclusive to LNER and can only be delivered to you as an eTicket (you can print this at home or simply show on your mobile device)  

How it works: 

• The LNER website will do all the work for you. We will search for the cheapest way to get you to your destination with one ticket and one seat reservation

• This has to be delivered as an eTicket. You can print the pdf at home, or show this onscreen on your mobile 
• If you can’t see a Smart Save ticket then there is not one available for the journey you searched for.  

Yes, Railcard discounts can be applied with the LNER Smart Save discount. Just include your Railcard in the drop down before you click ‘Find trains’ and the discount will be included.

Yes, on the journey search filters add the number of adults or children travelling together and you will see ticket prices with the LNER Smart Save discount. The eTicket will contain all the details you need to travel as a group. 

Yes, a Smart Save ticket comes with a reserved seat you will be able to choose whether we assign you a seat or you can choose a seat yourself, free of charge.  

If you choose a flexible ticket you might not know when you’re going to return just yet. That’s no problem, you can reserve a seat using a reservation tool when you do know.  

Yes, since Smart Save tickets are delivered as an eTicket you can chose to send an email to someone. This can either be to yourself or to the person you are purchasing the ticket for. You can print an eTicket or show this on your mobile phone or within the LNER app, if you have it. 

Yes, you can change your ticket in your account. How you do this will depend on your ticket type.

Visit our refunds and change of journey page for all the information.

Refunds and change of journey

For Flexible LNER Smart Save tickets these can be refunded up to any before the date and time of travel, stated on the ticket. Advance purchase tickets cannot be refunded.

An industry-standard £10 admin fee is applied for changing your Advance ticket or refunding a flexible ticket. In some circumstances relating to COVID-19, this fee can be waived.

Smart Save tickets are eligible for Delay Repay if your train is delayed by 30 minutes or more.