Industrial action

There is planned industrial action on Saturday 13 August, Thursday 18 August and Saturday 20 August.

Last updated: 31 July 2022

What's affected?

There will be an impact to our timetable on the above dates and on the days either side of each strike date.

Friday 12 August

What trains are running?

This is not a strike day and most of our trains will be running as scheduled. There will likely be a small number of changes, but our timetable is still being confirmed. If you booked your ticket on the LNER website or App, you will receive an email to inform you.

Friday 12 August timetable Northbound

Friday 12 August timetable Southbound

If your train is still running as planned

You don't need to do anything, just check our website or app before you travel.

What to do if your train has changed or been cancelled and you still want to travel

If you still wish to travel on Friday 12 August, you can complete your journey on any LNER train using your original ticket.

For LNER journeys, we recommend making a new seat reservation. Please travel as close to your original booked times as possible and via the same route as your original ticket.

Alternatively, if you booked direct with LNER you can change your ticket (for free) to another date or time. You’ll be contacted by email to arrange this or you can do it in your account.

If you DID NOT book direct with LNER you can rebook your ticket through your original point of sale.

If your journey has multiple train operators please check on their website for their ticket acceptance policy.

If your train for Friday 12 August was cancelled or changed and you no longer wish to travel, you can claim a full refund to your original payment method for this journey

To claim a refund if your train is still running but you no longer wish to travel

Our normal refund policy applies for this date. You can find all this information on our Refunds and ticket changes page.

If you didn't book directly through the LNER website or App, you will need to go back to your original point of sale.

Refunds and ticket changes

Booked Passenger Assist? 

If you have booked Passenger Assist through LNER, we will be in touch to make new arrangements if your original journey has changed.  If you booked Passenger Assist elsewhere, we advise you to go back to the point of booking. 

Travelling with a connection?

If your journey has two different trains (and possibly different train company connections) you may still be able to travel. Please check with each train company you are using for your journey that all of your connecting trains are still running.

If one of your journeys is delayed, which means you may miss your connection, you can board the next available connecting train (as close to your booked ticket as possible).

If you are delayed when making your connection on an LNER train by 30 minutes or more, you may also be entitled to compensation, find out more here.

Saturday 13 August - Strike day

What trains are running?

We have an extremely limited timetable and our trains are going to be very busy. Avoid travel unless absolutely necessary.

There will only be one return Leeds to London train all day.

We will only be running one train every 2 hours between Edinburgh and London (in both directions).

Additionally, CrossCountry and Avanti trains will be impacted by the strike, meaning alternative travel is extremely limited. You should only travel if absolutely necessary.

Trains are likely to be very busy. Do not try to travel unless you have a seat reservation.

Please note, the timetable below has not been confirmed and is subject to change. You will not be able to change your journey for travel on this date until it has been confirmed.

Proposed Saturday 13 August timetable Northbound

Proposed Saturday 13 August timetable Southbound

Claim a refund if travel is not essential

You can request a refund for your booked journey, as well as any return journey, to your original payment method.

If you booked direct through the LNER website or app you can claim a refund through your account once the timetable has been confirmed.

If you booked elsewhere please contact your original point of sale.

Train changed or cancelled and you still want to travel

On this day, our timetable will be extremely limited. Please avoid travel unless absolutely necessary.

If you are able to, please travel on Friday 12 or up to Tuesday 16 August instead, as close to your original times as possible.

We recommend making a new seat reservation and travelling as close to your original booked times as possible.

If you booked direct with LNER you can change your ticket for free (once the timetable has been confirmed) to another date or time. You’ll be contacted by email to arrange this or you can do it in your account once the timetable has been confirmed.

If you did not book direct with LNER you can rebook your ticket through your original point of sale.

If your train is still running as planned you don't need to do anything

Check our website or app before you travel.

If you want to travel on a different day, your ticket will be valid for Friday 12 August or on any alternative LNER train up to Tuesday 16 August.

Booked Passenger Assist?

If you have booked Passenger Assist through LNER, we will be in touch to make new arrangements if your original journey has changed.  If you booked Passenger Assist elsewhere, we advise you to go back to the point of booking. 

Travelling with a connection?

If your journey has two different trains (and possibly different train company connections) please check with each train company you are using for your journey that all of your connecting trains are still running.

If one of your journeys is delayed, which means you may miss your connection, you can board the next available connecting train (as close to your booked ticket as possible).

Sunday 14 August

What trains are running?

This is not a strike day and most of our trains will be running as scheduled. There will likely be a small number of changes, but our timetable is still being confirmed. If you booked your ticket on the LNER website or App, you will receive an email to inform you.

Sunday 14 August timetable Northbound

Sunday 14 August timetable Southbound

If your train is still running as planned

You don't need to do anything, just check our website or app before you travel.

What to do if your train has changed or been cancelled and you still want to travel

If you still wish to travel on Sunday 14 August, you can complete your journey on any LNER train using your original ticket.

For LNER journeys, we recommend making a new seat reservation. Please travel as close to your original booked times as possible and via the same route as your original ticket.

Alternatively, if you booked direct with LNER you can change your ticket (for free) to another date or time. You’ll be contacted by email to arrange this or you can do it in your account.

If you DID NOT book direct with LNER you can rebook your ticket through your original point of sale.

If your journey has multiple train operators please check on their website for their ticket acceptance policy.

If your train for Sunday 14 August was cancelled or changed and you no longer wish to travel, you can claim a full refund to your original payment method for this journey

To claim a refund if your train is still running but you no longer wish to travel

Our normal refund policy applies for this date. You can find all this information on our Refunds and ticket changes page.

If you didn't book directly through the LNER website or App, you will need to go back to your original point of sale.

Refunds and ticket changes

Booked Passenger Assist? 

If you have booked Passenger Assist through LNER, we will be in touch to make new arrangements if your original journey has changed.  If you booked Passenger Assist elsewhere, we advise you to go back to the point of booking. 

Travelling with a connection?

If your journey has two different trains (and possibly different train company connections) you may still be able to travel. Please check with each train company you are using for your journey that all of your connecting trains are still running.

If one of your journeys is delayed, which means you may miss your connection, you can board the next available connecting train (as close to your booked ticket as possible).

If you are delayed when making your connection on an LNER train by 30 minutes or more, you may also be entitled to compensation, find out more here.

Thursday 18 August - Strike day

A strike has been announced for Thursday 18 August. We are identifying how this strike will affect our planned timetable.

Once we have more information, we will update this page. If you booked with us directly through our website or app, you will receive an email once the timetable is confirmed to let you know if you have been affected.

Saturday 20 August - Strike day

A strike has been announced for Saturday 20 August. We are identifying how this strike will affect our planned timetable.

Once we have more information, we will update this page. If you booked with us directly through our website or app, you will receive an email once the timetable is confirmed to let you know if you have been affected.

What to expect when travelling

FAQs for travelling at this time

Is my train still running while there's industrial action?

There are strikes planned for Saturday 13, Thursday 18 and Saturday 20 August.

To find out more about our services on these days, please check the drop-down menu for your day of travel on the Industrial action page.

Can I change my ticket?

Up until 30 September 2022, you can change the time and date of your tickets or get a refund as an eVoucher. If you request a refund or change your journey before 18:00 the day before travel, there is no admin fee.

If you change your journey or request a refund after 18:00 the day before travel, there is an industry standard £10 admin fee.

Refunds and change of journey

 

Received an email from LNER about a change or cancellation? 

If we have changed or cancelled your train time you can get a refund or change your ticket for free, we will contact you by email with everything you need.  

If your train times changed and your still able to travel all you need to do is use your new eTicket in your email. 

  • Saved your original eTicket in your wallet? You don't need to do a thing this is automatically updated to your new train time.

Still got a query? Get in touch. 

How do I apply for compensation for my cancelled or delayed journey?

Cancelled train

For cancelled trains, we offer full refunds if you did not travel on another train. You need to apply for your refund within 28 days of the cancelled train date.

To get a refund for a cancelled train if you bought a ticket on lner.co.uk and didn't travel, go to your bookings in your My Account and follow these steps:

  1. Swipe down the page and tap Amend journey or request a refund button
  2. Tell us the reason for the refund request 'My train was cancelled' and tap Continue
  3. You'll need to complete a few details and then you can tap Yes to submit your request.

Already collected your tickets or had them posted to you?

If you have already collected or been sent your tickets via the post please fill in our Change of Plans form and follow the instructions.

Change of Plans

Was your train delayed 30 minutes or more?

Find out more about compensation if your train has been delayed on our Delay Repay page. For future LNER journeys, book directly on our website or app and choose One-Click Delay Repay to make claiming for a delayed journey even easier.

My train was cancelled, will I get a seat on the next available train?

If your LNER train was cancelled you can travel on the next available LNER service but you will need to make a new seat reservation. You can do this on our website or app.

Reserve a seat

How do I make a seat reservation?
  1. Check your ticket (both outward and return) to see if you have a seat reservation. You can check your LNER account online or on the LNER Mobile App if you bought directly from us.
  2. If you can see a coach and seat number, great - you already have a seat reservation!
  3. If you don't have a seat number, getting one is easy. Simply make a free seat reservation here.
I no longer wish to travel. How do I apply for a refund?

If your ticket is for travel between Friday 12 and Sunday 14 August or Wednesday 17 and Sunday 21 August

Please use the dropdown menu on our Industrial action page (for mobile app users tap here) to find out about our refund policy specifically for travel during the strikes.

If your ticket is for travel at other times

If you decide not to travel, some tickets allow you to claim a refund.

  • Advance tickets are not refundable. But they are changeable, you can do this in your account and move your ticket to a new date or time.
    • If your train is cancelled and you decide not to travel on an alternative train you are entitled to a full refund back to your original payment method. More refund information.
  • Anytime and Off-Peak tickets are refundable. You can follow the steps on our refunds page to apply for a refund for these kinds of tickets. Refunds for Anytime and Off-Peak tickets can be applied for up to 28 days after the date of travel.
  • Season ticket refunds depend on the original length of the Season ticket and how much time is left. You can find out more in the Season ticket section on our refunds page.

More information and claim a refund

My LNER train was delayed, how do I claim compensation?

If your train was delayed for 30 minutes or more you may be entitled to Delay Repay (some money back). Find out more about compensation if your train has been delayed on our Delay Repay page. 

For future LNER journeys, book directly on our website or app and choose One-Click Delay Repay to make claiming for a delayed journey even easier.

Delay Repay

How to book assistance on trains?

You can book assistance for your journey when you book your ticket (a new feature we've added). 

Or you can book assistance after you've bought a ticket here on the online form on here or by calling 03457 225 225.

Are there any unreserved seats?

No reservable seats left and you need to travel on the train? There is a limited amount of seating available on a first-come first-served basis in coach C in Standard and E or M in First Class.

For those that do not get a seat there is space to stand. If you would like a seat we suggest you arrive in good time.

What food and drink do you offer on your trains?

For travel around the strike days between Friday 12 and Sunday 14 August

A full catering service will be available.

For travel around the strike days between Wednesday 17 and Sunday 19 August

There will may be a reduced service. Please check back closer to the time for more information.

Lets Eat (now at your seat!) in Standard

We offer a locally sourced menu from along our route from our Let's Eat Cafe Bar. You can order your food and drink straight to your seat. Simply scan the QR code on the seat or window near you, when you're onboard. 

Alternatively, you can still go up and purchase food and drink from the Let's Eat Cafe Bar.

Let's Eat Menu

 

First Class dining

In First Class, we offer three fresh and tasty menus depending on the train you're travelling on. You can view the menus here.

First Class menu

Can I take my bike with me onboard the train?

Yes, we love to be green so you can carry your bike free of charge on LNER trains as long as you have a valid ticket and you have made a reservation for your bike. Spaces are limited and subject to availability.

If you're travelling on an LNER train only, you can make a reservation online when you book your ticket. If you booked elsewhere or already have your ticket, you can make a reservation at one of our Station Travel Centres, by using our chat bot or by getting in touch with our team on social media. 

If you're travelling with another train operator on your journey you'll need to check their own policy too. You can do this by visiting the National Rail website.

Travelling with your bike

Will there be staff members available to help at the stations?

Yes, LNER staff are available on trains and at stations to provide support and information.

If you or someone you know needs assistance at our station or assistance getting on and off our trains you can book Passenger Assist up to 2 hours before your journey.

If you are not able to book in advance, let us know when you arrive at the station and the team will be happy to help.