FAQs

How do I unsubscribe from emails and texts from LNER?

You can manage how you would like to receive information from us. You can opt in or out of receiving emails, texts and push notifications by going to your LNER Account and then My contact settings.

Please note that even if you opt out of marketing, we will still send you updates about your booked journeys and you can opt into LNER Assistant on each individual journey.