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Can I swap my train to one departing at a later date?

No, you can only swap trains for the same day of travel as your original ticket.

Will my Train Swap include a seat reservation?

Yes, a seat reservation is included with every booking at no extra cost.

What if I require passenger assistance or a wheelchair space reservation?

Passengers with assisted travel requirements or those that require wheelchair space reservations must contact LNER prior to purchasing a Train Swap. Please visit our Assisted travel page for more information on Passenger Assist.

Assisted travel

Do I need to keep my original ticket?

Yes, a Seatfrog Train Swap is a supplementary barcode that must be carried along with your original ticket when travelling.

Which ticket do I use to pass through the barrier?

Please use your original ticket to pass through the barrier. If there is an issue getting through, please contact a member of staff and show them the valid Train Swap barcode.

What do I show the train guard onboard?

If asked by a member of onboard staff, you will need to show your original ticket and your Seatfrog Train Swap barcode.

Is Train Swap available in the Seatfrog app?

During the beta phase of the trial, Train Swap will not be available in the Seatfrog mobile apps (iOS & Android). This is something we are looking to change soon, stay tuned for announcements.

What if I need a bike space reservation with my train swap?

Due to the last-minute nature of the Train Swap platform, we cannot guarantee the availability of bike spaces onboard coaches. If you have an existing bike space reservation, please contact the rail company directly to check availability prior to purchasing a Train Swap.