Please continue to wear a face covering on our trains and in our stations, unless exempt. Thank you for being considerate of other customers and our colleagues.
Face coverings in Scotland
Face coverings must be worn onboard all our trainsand in stations, unless exempt. It's important you follow this legal requirement, otherwise you could be fined. For exemptions in Scotland click here.
Can I take my bike with me onboard the train?
Yes, we love to be green so you can carry your bike free of charge on LNER trains as long as you have a valid ticket and you have made a reservation for your bike. Spaces are limited and subject to availability.
If you're travelling on an LNER train only, you can make a reservation online when you book your ticket. Alternatively, you can make a reservation at one of our Station Travel Centres or by using our chat bot.
If you're travelling with another train operator on your journey you'll need to check their own policy too. You can do this by visiting the National Rail website.
You can buy alcohol from our Let's Eat Cafe Bar whilst onboard our trains and if you're in first class, you can enjoy complimentary drinks.
You can also bring your own alcohol onboard.
What food and drink do you offer on your trains?
Lets Eat (now at your seat!) in Standard
We are continuing to offer a refined menu from our Let's Eat Cafe Bar. You can order your food and drink straight to your seat. Simply scan the QR code on the seat or window near you, when you're onboard.
At various times, LNER runs promotions and offers to people signed up to our mailing list. You can sign up by creating an account and ticking the box to sign up.
Additionally, you can join LNER Perks, our new loyalty programme where you get 2% back for every LNER journey you book. You'll even get a £5 reward for joining that you can apply to an LNER journey in the future.
I no longer wish to travel. How do I apply for a refund?
If you decide not to travel, some tickets allow you to claim a refund.
Advance tickets are not refundable.
Anytime and Off-Peak tickets are refundable. You can follow the steps on our refunds page to apply for a refund for these kinds of tickets. Refunds for Anytime and Off-Peak tickets can be applied for up to 28 days after the date of travel.
Following changes in government guidance, our customers no longer need to keep their distance from people they don’t live with. However, please be mindful of other customers and employees who may still wish to maintain a level of personal distance from others.
At what age do children have to pay to travel?
Up to two children, aged 4 years old and under, can travel free of charge with a fare-paying adult. Please bear in mind that as they do not have a ticket or a seat reservation, so on busy trains they will be expected to sit on your lap. You can purchase a childs ticket or Family Return to reserve a seat.
If you're travelling with more than two children under 5 and one adult, you will need to purchase a childs ticket for the additional children,
If your children are aged between 5 and 15 we offer discounted fares which are available on our website.
If you're travelling as two adults and between two and four children, the Family Return ticket might also be a great saving for you and it offers a flexible return ticket, find out more here.
How do I make a booking for a wheelchair user?
You can still book a place for your wheelchair on our trains. First thing's first: make sure you're on a desktop or tablet device when you're making your booking. When you’re on the 'seating preference' section click on 'assistance request' and request a wheelchair space.
We’ll forward your details to our Assisted Travel team who'll contact you to confirm the space has been reserved. If a wheelchair space isn't available on the train you've requested, they'll ask if you can travel at another time. In the worst case scenario, you may have to cancel your booking.
If you'd like to talk to someone about your specific needs, contact our Assisted Travel team on:
Let us know, at least by 22:00 the day before you travel, so we can help make sure you have a hassle-free journey. But, even if you need a hand on the day, we’ll still do everything we can for you.
Live Chat daily between the hours of 08:00 - 22:00 - on our Help and support pages.
Call 03457 225 225 daily between the hours of 08:00 - 22:00.