FAQs

Are Off-Peak tickets refundable?

Yes, off-peak tickets are fully refundable and up until 31 March 2022, if you cancel your booking BEFORE 6pm the day before travel, you won’t be charged the industry £10 admin fee.

If you cancel your ticket AFTER 6pm the day before travel, an industry-standard £10 admin fee is applied.

Find out how to get a refund