Can I change my travel plans?
Up until 31 December 2021, you can change the time and date of your tickets or get a refund as an eVoucher. If you request a refund or change your journey before 18:00 the day before travel, there is no admin fee.
If you change your journey or request a refund after 18:00 the day before travel, there is an industry standard £10 admin fee.