Advance tickets are not usually refundable. However, we understand that sometimes your plans might change.
Until 31 December 2021, you can change your Advance ticket or get a refund as an eVoucher with no admin fee. Simply request your refund or rebook your journey before 18:00 the day before your original travel date and you will only be charged if your new ticket is more expensive.
Please check our Refunds page to see if more information about our refund policy.
Up until 31 December 2021, you can change the time and date of your tickets or get a refund as an eVoucher. If you request a refund or change your journey before 18:00 the day before travel, there is no admin fee.
If you change your journey or request a refund after 18:00 the day before travel, there is an industry standard £10 admin fee.