FAQs

How do I collect my tickets from a ticket vending machine?

Collecting your tickets from a ticket vending machine is easy, but you need two things to do it. The first is the debit or credit card that was used to purchase the tickets. The second is the 8 character alpha-numeric reference given when you made the booking. If you can't find this, have a look at the your confirmation email, it should be there.

The ticket vending machines are clearly labelled inside the station, so they should be easy to find. When you get there: 

  • Insert the debit or credit card you used to purchase the tickets.
  • Enter the reference if you have one.
  • The machine will check your details and print your tickets, they'll appear in the tray below.
  • There may be quite a few tickets and reservation coupons to collect so don't rush off until you're sure everything has been printed and the main screen says that the transaction is complete. If you're collecting Rewards tickets or tickets paid for entirely by e-Voucher, any valid credit or debit card can be used for collection with the booking reference number.