Ticket On Departure

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Which stations have ticket vending machines?

Every station managed by LNER has a ticket machine that you can collect or buy tickets from. View LNER stations here.

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What ticket delivery options are there to choose from?

We've got five options: 

  • Recommended: eTickets (download them straight to your device or if you prefer a physical ticket you can print an eTicket at home). An eTickets is easier to change or refund so we always recommend this ticket option.
  • Ticket on Departure
  • First Class Post
  • Next Day Special Delivery

Not every type of tickets allow for all these options. Find out more about ticket delivery options here.

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How quickly after making a booking can I collect my tickets from a ticket vending machine?

If you've chosen to pick up your tickets from a ticket vending machine they'll be ready for collection 2 hours after you make the purchase.

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How do I collect my tickets from a ticket vending machine?

All of our stations have ticket vending machines from London King's Cross right through to Edinburgh and beyond. Find a station here.

How to collect at the station

You need two things to collect your tickets from a ticket machine:

  1. The first is the debit or credit card that was used to purchase the tickets.
  2. The second is the 8 character alpha-numeric reference that can be found on your confirmation email.

The ticket vending machines are clearly labelled inside the station, so they should be easy to find. Follow these three simple steps:

  1. Insert the debit or credit card you used to purchase the tickets.
  2. Enter the reference if you have one.
  3. The machine will check your details and print your tickets, they'll appear in the tray below.

There may be quite a few tickets and reservation coupons to collect so don't rush off until you're sure everything has been printed and the main screen says that the transaction is complete. 

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Can someone else collect my tickets from the self-service ticket machine?

Yes, but they'll need to have the credit or debit card that was used to buy the tickets with them. They'll also need the 8 character alpha-numeric reference shown on your email confirmation. We can't issue tickets without both of these.

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What should I do if there's a problem collecting my tickets from the ticket vending machines?

If something goes wrong collecting your tickets from the ticket vending machines, (for example there aren't enough tickets or they're poor quality) please speak to the Travel Centre staff at the station and they'll sort it out.

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I no longer have the credit or debit card I used to buy my ticket as it has been lost or stolen. How do I collect my tickets?

No problem, please get in touch with us from our Contact Us pages and we'll find a solution. Unfortunately we can't issue your tickets at the station without the credit or debit card you used to buy the tickets.

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