FAQs

How much does it cost to change my ticket?

Advance tickets are not refundable. However, if you are still planning to travel between the same two stations but on a different time or day, you can rebook that journey and get a refund for the original journey. There is an industry-wide £10 admin fee for this.

Anytime and Off-Peak tickets are always refundable. You can follow the steps in the next section to apply for a refund for these kinds of tickets. An industry-standard £10 admin fee will apply. Refunds for Anytime and Off-Peak tickets can be applied for up to 28 days from when the ticket expires.

In some circumstances relating to COVID-19, the £10 admin fee can be waived.

If you're a Season Ticket holder click here to find out how to get a refund.

Refunds and change of journey