FAQs

How much does it cost to change my ticket?

Advance tickets are not usually refundable. However, we understand that sometimes your plans might change. In some circumstances we have removed the £10 admin fee and are able to offer an eVoucher for journeys you're no longer able to make due to Covid restrictions.

Anytime and Off-Peak tickets are always refundable. You can follow the steps in the next section to apply for a refund for these kind of tickets. A £10 admin fee will apply. Refunds for Anytime and Off-Peak tickets can be applied for up to 28 days after the date of travel.

For more info take a look at our Need to change your ticket? page.

If you're a Season Ticket holder click here to find out how to get a refund.