Ticket Changes

Head to the Need to change your ticket? page and you'll find everything you need to know.

If a ticket can be changed, there's usually an administration fee of £10 per ticket. If you spot a mistake and get in touch within an hour of the booking, we'll waive the fee and let you change the ticket.

If this happens to you just get in touch with our Web Support team on 03457 225 111.

It depends on your ticket. Switching your Advance ticket to one of equal or greater value, or to another ticket type, is nice and straightforward. But there is a rail industry standard £10 charge per ticket and you do need to pay any difference in ticket cost. Also please note that you will not be refunded the difference if the new ticket is cheaper.

For more info take a look at our Need to change your ticket? page.

No. Once the booking's made, you can't change your travel plans. If you can't travel that day, you won't be able to get a refund on your ticket or your points.