Head to our refunds page and you'll find everything you need to know.
Until 31 December 2021, you can change your ticket or get a refund with no admin fee. Just make the change or request the refund before 18:00 the day before travel.
How much does it cost to change my ticket?
Until 31 December 2021, you can change your ticket or request a refund as eVouchers or Rail Travel vouchers fee-free on our website.