Head to our refunds page and you'll find everything you need to know.
When you change your ticket, an industry-wide £10 admin fee will apply. In some circumstances relating to COVID-19, this fee can be waived.
How much does it cost to change my ticket?
Advance tickets are not refundable. However, if you are still planning to travel between the same two stations but on a different time or day, you can rebook that journey and get a refund for the original journey. There is an industry-wide £10 admin fee for this.
Anytime and Off-Peak tickets are always refundable. You can follow the steps in the next section to apply for a refund for these kinds of tickets. An industry-standard £10 admin fee will apply. Refunds for Anytime and Off-Peak tickets can be applied for up to 28 days from when the ticket expires.
In some circumstances relating to COVID-19, the £10 admin fee can be waived.