Ticket Changes

Head to the Need to change your ticket? page and you'll find everything you need to know.

You can change your ticket, a £10 admin fee will apply.

Anytime and Off-Peak tickets are always refundable. You can follow the steps in the next section to apply for a refund for these kind of tickets. A£10 admin fee will apply.

Advance tickets are not refundable. However, we understand that sometimes your plans might change. If you want to change your Advance ticket, please contact our Customer Service team or visit a Travel Centre. They'll either refund your current Advance ticket and you'll have to purchase a new Advance ticket, or your original Advance ticket will be excessed with the appropriate amount for the new Advance ticket. A £10 admin fee will apply.

For more info take a look at our Need to change your ticket? page.

If you're a Season Ticket holder click here to find out how to get a refund.