Smartcards for Season Tickets

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How do I get a LNER Smartcard?

Is there a charge for a LNER Smartcard?

Who can get a LNER Smartcard?

What products can be loaded onto a LNER Smartcard?

Do I still need to carry a Season Ticket Photocard?

Can LNER Smartcards be used to travel across London?

Can I load other Train Company products onto my LNER Smartcard?

Which services can I use my LNER Smartcard on?

Can I transfer my LNER Smartcard?

What do I do if I lose my LNER Smartcard, or if it’s damaged or stolen?

What do I do if my LNER Smartcard stops working?

What do I do if I want a refund?

How can I claim Delay Repay compensation if my service is delayed?

What do I do if my LNER Smartcard doesn’t open the automatic ticket gate?

What happens when I no longer need my LNER Smartcard?

I’m not currently at a station but I want to talk to someone about my LNER Smartcard. How do I get in touch?

I’ve found a LNER Smartcard. What should I do with it?