Self-Print tickets are exactly what they sound like - tickets you can print out yourself. When you choose Self-Print as your delivery method, we e-mail your ticket to you as an electronic pdf file. You'll need Adobe Acrobat Reader to view it, which you can download for free from adobe.com.
You can print the ticket off whenever you like, and carry it with you on your journey like any other kind of ticket. Just make sure you don't confuse your Self-Print ticket with your email booking confirmation. These are emailed to you at the same time so make sure you know which is which. (We're making a big deal about this as we can't accept booking confirmation for travel and don't want you to be disappointed.) You'll also need a some ID when travelling to prove the Self-Print ticket is yours. Most people use their passport, National Identity card or driving licence.
Self-Print is available for travel on LNER Advance fares, on LNER trains across the route.
How do I get my Self-Print ticket?
When you've finished booking, you'll be taken to the final confirmation screen where you can see your Self-Print ticket as a pdf file (you'll need Adobe Reader to view it, which you can download here for free).
If you select "To print, click here" your ticket will open in a new browser window for you to print straight away. If not, we'll store your ticket in My Account, within My Bookings, for you to print whenever you feel like it.
When you open the file, make sure that each ticket is printed clearly (no weird smudges or rainbowing please). There should be one for each passenger, and each one has to be printed in portrait format in black ink, on plain white A4 paper.
If it's printed in a different format, or you don't have the required identification, your ticket won't be valid and you'll have to buy a new one. If you have any problems printing your ticket, speak to our Web Support team on 03457 225 111.
I have completed my booking, but no Self-Print ticket/file is shown on the final confirmation screen. What do I do?
When it's really busy, our system may not be able to generate your Self-Print ticket straight away. There's no need to worry though, it will usually be ready within 10 minutes and can be accessed from the site when using a desktop or tablet device by Signing In to My Account.
How do I get through the ticket barrier with a Self-Print ticket?
Depending on the station you're leaving from, you can do a couple of things:
Scan the barcode on the top left hand side of your Self-Print ticket at the ticket barrier
Show your Self-Print ticket to a member of staff, and they'll open the barrier for you.