My ticket is damaged and won’t go through the ticket gate?
If your ticket is damaged and won't let you through the gate, take the opportunity to replace it with a Smartcard. The durable plastic lasts longer than paper tickets and Season tickets can be added online or at a Travel centre.
Ask at the Travel centre and they'll be able to help you.
If you're in a hurry and your Season ticket is still legible, speak to a member of staff and they'll be able to open the gate for you.