FAQs

My ticket is damaged and won’t go through the ticket gate?

If your ticket is damaged and won't let you through the gate, take the opportunity to replace it with a Smartcard. The durable plastic lasts longer than paper tickets and Season tickets can be added online or at a Travel centre.

Ask at the Travel centre and they'll be able to help you.

If you're in a hurry and your Season ticket is still legible, speak to a member of staff and they'll be able to open the gate for you.

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