I'm a season ticket holder, when can I claim compensation for delays to LNER trains?
If you travel on a LNER service that's late by 30 minutes or more, we'll give you compensation.
Season tickets refunds are calculated on the difference between the price you paid and the cost of a ticket for the time you actually used it. This means the amount of compensation for each journey is:
for a weekly Season Ticket, the price of the ticket divided by 10
for a monthly Season Ticket, the price of the ticket divided by 40
for an annual Season Ticket, the price of the ticket divided by 464
My ticket is damaged and won’t go through the ticket gate?
If your ticket is damaged and won't let you through the gate, take the opportunity to replace it with a Smartcard. The durable plastic lasts longer than paper tickets and Season tickets can be added online or at a Travel centre.
Ask at the Travel centre and they'll be able to help you.
If you're in a hurry and your Season ticket is still legible, speak to a member of staff and they'll be able to open the gate for you.