If you have already bought a digital Railcard, you should have received a 'digital Railcard Download code' on both the purchase confirmation page and by email. Once you've got this code, go to the Railcard app, tap on the ‘+’ button in the top left of the screen and enter your code.
What happens if I don't have my Railcard with me and I have to buy a new ticket or pay a Penalty Fare?
If you are travelling by train on a ticket with a Railcard discount, you must travel with your valid Railcard. If you forget your Railcard you will either be required to buy a new ticket or you may on certain services be liable for a Penalty Fare.
How can I renew my station-purchased Railcard online?
You can renew your station-purchased Railcard within 30 days of its expiry date, although you will need to create a new online account if you don't already have one.
Can visitors to Britain buy a Railcard online?
You can only buy online if you either want a Digital Railcard or if you are able to give a UK-delivery address for a plastic Railcard. Unfortunately, we cannot send Railcards to non-UK addresses.
Can I travel on discounted tickets if my Railcard expires before I complete my journey?
Discounted tickets are only valid if you are using them with a valid Railcard. If you Railcard expires before the end of your journey then you will need to renew it to be able to complete your trip using expired tickets. If the only Railcard you have is expired you will not be able to continue to use your discounted tickets.
Will I have to pay the full fare if I forget to bring my Railcard when I travel?
Yes. You must show your valid Railcard when you buy your ticket. You also need to have your Railcard with you on each journey and present it to staff when your ticket is checked aboard the train. Failure to present both your Railcard will mean you have to pay a full fare, which is not refundable.
Can I claim a refund if I don't use my Railcard?
No. Unfortunately once a Railcard has been issued it is non-refundable.